Terms Of Use
Ridgway Accounting and Ridgway Financial Services website ("The Website"). This Website is owned and operated by Ridgway Accounting Pty Ltd (ACN: 122 520 361) ATF Ridgway Business Trust & O'Sullivan Business Pty Ltd (ACN: 603 440 268) ATF OB Trust DZ Accounting Pty Ltd (ACN 661 285 918) ATF DZ Accounting Trust (ABN: 63 875 003 181) T/A Ridgway Accounting ("Ridgway Accounting") and Ridell Pty Ltd (ACN: 062 778 670) ATF DHR Trust & T&V Pty Ltd (ACN: 603 440 768) ATF OP Trust & DZ Financial Pty Ltd (ACN: 661 312 189) ATF DZ Financial Trust (ABN: 33 994 725 172) T/A Ridgway Financial Services ("Ridgway Financial Services"). Your access to the Website is subject to these Terms, the Ridgway Accounting and Ridgway Financial Services Privacy Policy, and disclaimers of specific parts of the Website ("Terms & Privacy Policy").
Your use of the Website constitutes your agreement to the Terms & Privacy Policy. You can review the Terms & Privacy Policy by following links labelled "Terms & Privacy Policy" at various points within the Website.
Location of Server:
The Website is hosted from a server located in the city of Melbourne in the state of Victoria, Australia. Data stored on the Website is stored in Melbourne, Victoria, Australia and also on servers located in the state of New South Wales, Australia.
Accuracy of Information:
The information on the Website is provided to you "as is" by Ridgway Accounting and Ridgway Financial Services in good faith and has been derived from sources believed by Ridgway Accounting and Ridgway Financial Services to be reliable and accurate at the time of providing it. Ridgway Accounting and Ridgway Financial Services do not guarantee the accuracy of information on the Website.
Disclaimer:
To the extent permitted by law, Ridgway Accounting and Ridgway Financial Services and its employees, and agents exclude all liability for any loss or damage (including indirect, special or consequential loss or damage) arising from the use of, or reliance on, any information on the Website whether or not caused by any negligent act or omission. If any law prohibits the exclusion of such liability, Ridgway Accounting and Ridgway Financial Services hereby limits its liability, to the extent permitted by law, to the resupply of the said information.
General advice warning: The advice provided is general advice only as, in preparing it we did not take into account your investment objectives, financial situation or particular needs. Before making an investment decision on the basis of this advice, you should consider how appropriate the advice is to your particular investment needs, and objectives. You should also consider the relevant Product Disclosure Statement before making any decision relating to a financial product.
Not a Recommendation, Offer or Invitation to Invest: The information on the Website is not intended to be a recommendation, offer, or invitation to take up securities or other financial products by any company or person. This information is general advice only and does not take into account your or any particular investor's particular circumstances. You should always consult your Count Financial Limited adviser at Ridgway Financial Services for advice that addresses your specific needs and situation before making investment decisions.
You should seek professional advice as to the implications of particular investment decisions and options.
The Australian Position Only:
The information contained in this Website relates only to Australia and not to any other country. Any references to dollars are references to Australian dollars, unless otherwise specified.
Links to Other Sites: Ridgway Accounting and Ridgway Financial Services have not reviewed any of the websites which link to this Website or to which this Website links. Ridgway Accounting and Ridgway Financial Services is not responsible for the content of any other websites or pages linked to or linking to this Website. Ridgway Accounting and Ridgway Financial Services do not endorse or otherwise sponsor such links. Such links are provided solely for your convenience and information. Following links to any other websites or pages shall be at your own risk.
There are links to and from this website to www.count.com.au. The services and information provided on that site is provided and subject to Count Wealth Accountants conditions of use.
Linking Policy: You may only provide a link to this Website from a website provided that you link to the home page (http://www.ridgwayaccounting.com.au or http://ridgwayaccounting.com.au), and use as the linking text "Ridgway Accounting". To link in any other way, you must first obtain the permission of Ridgway Accounting and Ridgway Financial Services (info@ridgwayaccounting.com.au).
Copyright:
© 2022 Ridgway Accounting Pty Ltd (ACN: 122 520 361) ATF Ridgway Business Trust & O'Sullivan Business Pty Ltd (ACN: 603 440 268) ATF OB Trust DZ Accounting Pty Ltd (ACN 661 285 918) ATF DZ Accounting Trust (ABN: 63 875 003 181) T/A Ridgway Accounting and contributors. © 2022 Ridell Pty Ltd (ACN: 062 778 670) ATF DHR Trust & T&V Pty Ltd (ACN: 603 440 768) ATF OP Trust & DZ Financial Pty Ltd (ACN: 661 312 189) ATF DZ Financial Trust (ABN: 33 994 725 172) T/A Ridgway Financial Services and contributors. The material on this Website is protected by Australian Copyright Legislation and in copyright legislation in other countries.
You may view this Website and its contents using a web browser. You may make copies of portions of this Website solely for your own information, research or study provided that you do not modify the copy from how it appears on the Website and include the copyright notice appearing above on the copy that you make.
Save for the foregoing, you must not reproduce, frame (by whatever means), link to or otherwise use any of the material on the site without first obtaining the written permission of Ridgway Accounting and Ridgway Financial Services (info@ridgwayaccounting.com.au), or unless specifically permitted by the Copyright Act 1968 (Cth) or similar copyright legislation.
Security and Privacy
Accounting:
Ridgway Accounting Pty Ltd (ACN: 122 520 361) ATF Ridgway Business Trust & O'Sullivan Business Pty Ltd (ACN: 603 440 268) ATF OB Trust DZ Accounting Pty Ltd (ACN 661 285 918) ATF DZ Accounting Trust (ABN: 63 875 003 181) T/A Ridgway Accounting has adopted and will strictly adhere to the principals laid out in the Australian Privacy Principals.
Please click here to read our privacy policy.
Financial Planning:
We are committed to ensuring the privacy and security of your personal information. Count Financial Limited is 85% owned by CountPlus Limited (CountPlus) and 15% owned by Count Member Firm Pty Ltd. As Authorised Representatives of Count Financial Limited, we are bound by the CountPlus Privacy Policy. For further details, you can refer to the CountPlus Privacy Policy.
Lending and Leasing: At Ridgway Financial Services, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information. As a Credit Representative of Connective Credit Services Pty Ltd, we are bound by the Connective Privacy Policy. For further details, you can refer to the Connective Privacy Policy. Have a Compliment or Concern, please let us know.
We are committed to protecting your privacy. We may use the information you provide to assist you with your credit needs, including the preparation and submission of loan applications. We provide your information to our credit licensee (Connective Credit Services Pty Ltd ABN 51 143 651 496) and the companies with whom you choose to deal (and their representatives). We may also provide your information to contractors who supply services to us (e.g. to handle mailings on our behalf), and to others if we are required to do so by law. We do not rent or sell your information.
Our Privacy Policy contains information about how you can access and ask us to correct your information or make a privacy-related complaint. You can obtain a copy by contacting your broker or visiting our website. Your consent - By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above. For more information on your privacy rights please visit www.privacy.gov.au
Complaints
Financial Planning: We understand there are times when you may feel we have not met your expectations. In all instances, we ask that you contact us to discuss your concerns. However, if you are not satisfied with our response, Count have provided additional steps you can take.
Lending and Leasing: We aim to exceed your expectations at all times. If you have a compliment or concern about our service, please contact us. If you are not satisfied with our response please refer to Connective's Compliments and Concerns below for guidance.
Compliments and Concerns
We always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.
We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.
Compliments
Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one. If one of our representatives has provided you with exceptional service in any way, please let us know using the details below, so that we can further encourage them via this feedback process.
Concerns
If, for any reason, you do not feel that you have received the highest standard of care from us, we likewise encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.
If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.
Need an update on your complaint
If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status. Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively.
Resolution
We will write to you to acknowledge your complaint within 24 hours to ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event, we are still investigating your complaint after 30 days we will write to you to explain why and to let you know when we expect to have completed our investigation.
When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.
Taking it further
We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your complaint heard by an independent party, the Australian Financial Complaints Authority:
Online:
www.afca.org.au
Email:
info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.
Ridgway Financial Services ABN 33 994 725 172 is an authorised representative of Count Financial Limited ABN 19 001 974 625 holder of Australian financial services licence number 227232 (“Count”). Count is owned by Count Limited ABN 111 26 990 832 of GPO Box 1453, Sydney NSW 2001. Count Limited is listed on the Australian Stock Exchange.
Read our Financial Services Guide.
The information on this web page is not financial product advice and is provided for information only.
Please note that any taxation and accounting services are not endorsed nor the responsibility of Count Financial Limited.
General advice warning:
The advice provided is general advice only as, in preparing it we did not take into account your investment objectives, financial situation or particular needs. Before making an investment decision on the basis of this advice, you should consider how appropriate the advice is to your particular investment needs, and objectives. You should also consider the relevant Product Disclosure Statement before making any decision relating to a financial product.
Lending services are provided as a Credit Representative of Connective Credit Services Pty Ltd. Credit Representative 394233 is authorised under Australian Credit Licence 389328. This page provides general information only and has been prepared without taking into account your objectives, financial situation or needs. We recommend that you consider whether it is appropriate for your circumstances and your full financial situation will need to be reviewed prior to acceptance of any offer or product. It does not constitute legal, tax or financial advice and you should always seek professional advice in relation to your individual circumstances. Subject to lenders terms and conditions, fees and charges and eligibility criteria apply.
